Frequently Asked Questions

What type of bags do you sell?

We offer a wide range of women's handbags for different occasions and everyday use. Our collections include tote bags, shoulder bags, crossbody bags, top-handle bags, hobo bags, evening bags and other everyday styles.

We regularly update our collections with new colours, shapes and styles.

Are your bags suitable for everyday use?

Yes. Our collection includes different sizes and styles, from larger bags for work and daily essentials to smaller crossbody and shoulder bags for lighter days and evenings.

Each product page includes the available product information so you can choose a style that suits your needs.

How do I know the size of a bag?

You can find the available measurements and product details on the individual product page.

We recommend checking the measurements before ordering, especially if you need a bag for specific items such as a tablet, larger wallet or other personal essentials.

Will the colour look exactly like the pictures?

We make every effort to show our products as accurately as possible.

However, colours can look slightly different depending on your screen, brightness and device settings.

Orders & Payments

How do I place an order?

Choose the bag you'd like to purchase, select any available options, add it to your basket and proceed to checkout.

Enter your delivery and payment details, then review your order before completing your purchase.

You'll receive an order confirmation after your order has been successfully placed.

Can I change or cancel my order?

If you need to make a change or cancel your order, contact us as soon as possible after placing it.

We'll do our best to help, but we cannot guarantee changes or cancellations once an order has been processed or dispatched.

Email: thebagsss@gmail.com
Phone / WhatsApp: +44 7490 233067

What payment methods do you accept?

Available payment methods are shown at checkout.

The payment options you see may vary depending on your device and checkout method.

UK Delivery

Do you deliver outside the UK?

At the moment, TheBagsss delivers within the United Kingdom only.

We currently don't offer international delivery.

Is UK delivery free?

Yes. We offer free standard UK delivery on our orders.

There is no standard delivery charge added to your order for UK delivery.

How long does delivery take?

Orders are normally processed within 1–3 working days.

Standard UK delivery usually takes around 2–5 working days after dispatch.

These are estimated delivery times and can occasionally vary due to courier delays, public holidays, weather or other circumstances outside our control.

Will I receive tracking information?

Where tracking is available, you'll receive the relevant tracking information after your order has been dispatched.

What if my order hasn't arrived?

If your order hasn't arrived within the expected delivery timeframe, please contact us with your order number.

We'll check the delivery status and help you with the next steps.

Email: thebagsss@gmail.com

Returns & Refunds

Can I return my order?

Yes. We offer 30-day free returns on eligible purchases.

You can request a return within 30 days of receiving your order.

Please contact us before sending an item back so we can provide the correct return instructions.

Is return shipping free?

Yes. Eligible returns within our 30-day return period are covered by TheBagsss.

Please contact us before returning your item rather than sending it back without contacting us first.

What condition does a bag need to be in to qualify for a return?

The bag should be:

  • Unused and in its original condition
  • Free from signs of wear or damage
  • Returned with original packaging where applicable
  • Returned with original tags, labels and accessories where applicable

Items that have been used, damaged, stained or altered may not qualify for a full refund, subject to your statutory rights.

How do I request a return?

Contact us by email or WhatsApp with your order number and the item you'd like to return.

Email: thebagsss@gmail.com
Phone / WhatsApp: +44 7490 233067

We'll provide the return instructions.

How long does a refund take?

Once your returned item has been received and checked, an approved refund will normally be sent to the original payment method.

The time for the money to appear in your account can vary depending on your bank or payment provider.

What if my bag arrives damaged or faulty?

Please contact us as soon as possible if your order arrives damaged or you believe the product is faulty.

Send us your order number along with clear photographs of the item and packaging where possible. We'll review the issue and help arrange the appropriate solution.

Your statutory consumer rights are not affected by our returns policy.

Contact & Support

How can I contact TheBagsss?

You can reach us using:

Email:
thebagsss@gmail.com

Phone / WhatsApp:
+44 7490 233067

Address:
TheBagsss
94 Omeath Street
Belfast
BT6 8ND
United Kingdom

Where is TheBagsss based?

TheBagsss is based in Belfast, United Kingdom, and currently serves customers throughout the UK.

Still Have a Question?

If you couldn't find the answer you're looking for, get in touch with us.

Email: thebagsss@gmail.com
Phone / WhatsApp: +44 7490 233067

We're happy to help with questions about products, orders, delivery or returns.