RETURNS & REFUNDS POLICY

We want you to be happy with your purchase from TheBagsss. If your bag isn't right for you, you can request a return within 30 days of receiving your order.

We also respect all consumer rights that apply to purchases made online in the UK.

30-Day Free Returns

You can request a return within 30 days from the date your order is delivered.

We currently offer free returns for eligible UK orders.

Please contact us before sending an item back. We will provide the return instructions you need.

Return Conditions

To be eligible for a return, the item should:

  • Be returned within the 30-day return period.
  • Be unused and in its original condition.
  • Be returned with its original packaging where applicable.
  • Have all original tags, labels and accessories attached where applicable.
  • Not show signs of wear, damage, washing, staining, perfume or other use beyond what is reasonably necessary to inspect the item.

We may reduce a refund where an item has been handled beyond what is reasonably necessary to check its nature, characteristics and functionality.

How to Request a Return

To start a return, contact us at:

Email: thebagsss@gmail.com
WhatsApp / Phone: +44 7490 233067

Please include:

  • Your order number
  • Your name
  • The product you want to return
  • The reason for your return, if applicable

We will then provide the return instructions.

Free Return Shipping

For eligible returns within our 30-day return period, TheBagsss covers the return shipping cost.

Please do not send an item back without contacting us first, as this may delay the return process.

Refunds

Once we receive and inspect your returned item, we will confirm whether the return meets the conditions above.

If approved, your refund will normally be issued to the original payment method.

Refund processing times can vary depending on your payment provider or bank.

Where UK consumer cancellation rights apply, refunds will be handled in accordance with the applicable legal requirements. For online purchases, UK guidance generally requires refunds within 14 days of receiving the returned goods or appropriate evidence of return, subject to the applicable rules.

Damaged or Faulty Items

If your order arrives damaged or you believe the product is faulty, please contact us as soon as possible.

Send us:

  • Your order number
  • A description of the problem
  • Clear photographs of the product and packaging

We will review the issue and, where appropriate, arrange a replacement, repair or refund in line with your legal rights.

Nothing in this policy affects your statutory consumer rights.

Items That Cannot Be Returned

Certain products may not be eligible for cancellation or return where an applicable legal exception applies.

If an item is personalised, made specifically to your requirements, or falls within another applicable statutory exception, we will explain this before purchase where relevant.

Your UK Consumer Rights

Our 30-day return policy is in addition to your statutory rights.

For online purchases, UK consumers normally have a right to cancel within 14 days of receiving goods without giving a reason, followed by a further 14 days to return the goods. Certain exceptions can apply.

Contact

TheBagsss
94 Omeath Street
Belfast
BT6 8ND
United Kingdom

Email: thebagsss@gmail.com
Phone / WhatsApp: +44 7490 233067